| Support for University-owned Computers
Request help via e-mail
If you need technical support from CFANS OIT, send an e-mail message to cfans.help@umn.edu using a University (umn.edu) e-mail account. You will receive an e-mail providing your ticket number, and a technician will contact you to arrange a time to help you.
Note: The helpdesk e-mail account is set to reject all non-University e-mail addresses.
Request help via voicemail (New)
If you need technical support from CFANS OIT and your computer is unavailable you can call us at 612-625-7887 and leave a message. You will receive an e-mail providing your ticket number and a technician will contact you to arrange a time to help you with your support needs.
Please include this information
When leaving voicemail or sending e-mail to the helpdesk, please include:
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Name
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X.500/Internet ID
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Department
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Office Phone
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Office Location
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Request or problem
CFANS OIT Website
The CFANS OIT website has information that may help you with your questions about things such as discounted software, e-mail configuration, student computer labs, and how-to tips.
Our website continues to grow through our monthly newsletter and recurring questions received in the helpdesk. So the next time you have a quick question, take a look at oit.cfans.umn.edu to see if we have posted your solution. If not, please contact us.
We also are interested in your suggestions for new content and ways to improve the usability of the website. Suggestions can be sent to cfans.help@umn.edu.
Read about the advantages of CFANS Help, and what happens to helpdesk requests. | 
