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Benefits of the central helpdesk (cfans.help@umn.edu)
- Central system that allows for staff to respond to your requests and problems whatever your location
- Quick response from staff with specialties ranging from hardware and software support to websites and recording presentations with UM Connect
- Access to support when your primary Information Technology Professional is unavailable or out of the office
- Remote Assistance allows staff to remotely connect to your computer where ever you are via a web browser to help with a variety of issues.
How does the CFANS Helpdesk work?
When you submit a request from a umn.edu e-mail account (the helpdesk is set to reject non-University e-mail addresses), it goes into our central helpdesk system. The CFANS OIT staff monitor help requests throughout the day and will do their best to contact the requester via phone or e-mail within approximately two hours. If the request cannot be resolved over the phone, we may connect to your computer remotely or schedule an appointment to work with you until the request is resolved. Below is a snapshot of what we see as requests come in.
* Click on image to enlarge
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